SHIPPING & RETURNS
SHIPPING POLICY
We offer tracked delivery across the United Kingdom, with orders dispatched within one to two working days. Standard delivery is free on all orders over £50, and smaller orders are charged a flat rate of £5. Once your order leaves us, you will receive a tracking number by email so you can follow it every step of the way.
All orders are carefully packed in plastic-free, recyclable packaging to keep your pieces safe and kind to the planet. Delivery times are usually two to five working days for UK addresses, though they may take a little longer during busy periods. If your order has not arrived within the expected time, please email us at theashwyn@gmail.com and we will look into it straight away.
RETURN & EXCHANGE POLICY
We want you to love every piece you order from The Ashwyn. If you change your mind or are not completely satisfied, you may return any unused item in its original packaging within 15 days of delivery for a full refund or exchange. Please contact us at theashwyn@gmail.com before returning anything, so we can guide you through the process.
Once we receive your returned item and confirm it is in its original condition, we will process your refund within five to seven working days. The refund will be issued to your original payment method, and we will email you to confirm once it is done. If anything arrives damaged or faulty, please let us know within 48 hours of delivery and we will replace it or refund you in full.